A woman says she has been trapped in her fourth-floor home for over two months – because the lift is broken and she only has one LEG.
Jillian Tew, 67, had her right leg removed below the knee last May but has not left her flat in Cheltenham., Glos., since January 22.
She says it is because of due to delays in getting the lift fixed following a string of technical problems – and she can’t get down stairs.
Jillian has been unable to get outside for nearly 80 days – and has consequently missed important hospital and physio appointments.
She said, “They keep promising us that the lift will be finished, but when?”
“It’s upsetting for all of us in the building but they have legs and family going to help them. I don’t have a family,
”I live on my own and I can’t get up and down the stairs with a prosthetic leg.”
She added, “I’m beyond anger and frustration now. It’s ridiculous and on-going – I can’t go on like this.”
Ms Tew injured her right ankle in 2001 in an accident on a stepping machine and had the ankle reconstructed with metal wiring.
In 2005, after the metal had been taken out, she suffered a second accident in which she fell on her ankle, and following that had to walk with a leg caliper.
But after her ankle became steadily more distorted as her nerves slowly died out, doctors made the decision to amputate the leg last year.
The Guinness Partnership, which runs Regents Court building, said work is continuing on the two lifts at the property and they should be working again this week.
They also said they offered Ms Tew alternative accommodation while the work was being done – but she turned it down because she did not expect it to take so long.
A Guinness Partnership spokesperson said, “Our first priority is our customers’ wellbeing. We knew the lift maintenance would create problems for this customer so we have been in constant contact with her to find an agreeable solution.”
“We offered her several options, including moving to alternative accommodation for the duration of the lift maintenance work, which she initially accepted but then later changed her mind.”
“It is unfortunate the planned works have taken longer than anticipated and we apologise for the inconvenience caused to all customers at Regents Court. Both lifts should be back and fully working this week.”