A disgusted family got more than they bargained for at dinnertime when they discovered a child’s DUMMY — in a bag of Iceland rice.
Justin Rivers, 42, noticed the clear, rubbery object as he was tucking into tea with his partner Hayley and their twin seven-year-old daughters.
Confused, he pulled it out of the egg fried rice and realised it was an inch-long rubber TEAT from a dummy.
Horrified Justin, of Swindon, Wilts., said he hasn’t received an apology from Iceland despite the fact his kids could have choked on it.
He said: “It’s pretty shocking. I was disgusted.
“Think of the possibilities, I’ve got twin seven-year-old daughters, what if one of them had swallowed it or choked on it.
“The whole ordeal made me feel sick inside.”
The clear appearance of the dummy meant it was not possible to spot in with all the food.
“My partner had laid it all out on the table and it was only then that I spotted it, I said what on earth is that?,” Justin said.
“It was about an inch long, clearly rubber and it had a hollow bit at the top where the plastic would go in.
“We were shocked.”
Justin’s partner Hayley bought the bag of egg fried rice from the Iceland store in Gorse Hill, Swindon, Wilts.
The horrified couple contacted Iceland and were asked to email photos of what they had found.
Justin said: “To be honest the answer we got was pretty shoddy – they just said they would look into it, no apology at all.
“It’s really poor customer service especially from a national company, their attitude to the complaint was totally unacceptable.”
Justin is now expecting to receive some packaging from the firm so that he can send back the rice and the mystery rubber object to be looked at.
Iceland said they will carry out a full investigation once the item has been received.
A spokesman said: “Please be assured that we take all complaints extremely seriously.
“We can confirm that Mr Rivers has been in touch with our customer care department regarding the foreign body.
“We have arranged for the item to be collected in order for our supplier to carry out a thorough investigation.
“As soon as we have the results of this investigation we will get back in touch with Mr Rivers.”
