Real-Fix
  • Home
  • Podcast
  • Videos
  • Relationships
  • Bizarre
  • Crime
  • Health
  • Inspiration
  • Love This
No Result
View All Result
  • Home
  • Podcast
  • Videos
  • Relationships
  • Bizarre
  • Crime
  • Health
  • Inspiration
  • Love This
No Result
View All Result
Real-Fix
No Result
View All Result

Single mum who took her two children to the cinema refused a £9.99 ‘Family Meal Deal’ because there was no second parent

RealFix by RealFix
August 9, 2016
in Bizarre, Most Popular
0
Single mum who took her two children to the cinema refused a £9.99 ‘Family Meal Deal’ because there was no second parent
29
SHARES
30
VIEWS
Share on FacebookShare on TwitterWhatsapp

A proud single mum was disgusted after being refused a ‘Family Meal Deal’ at the cinema – because she “wasn’t a family”.

Emma Wallen, 28, took kids Lily, six, and London-James, two, to see the BFG at Cineworld and tried to buy an advertised £9.99 family meal.

But she claims the cashier told her she didn’t “qualify” because she wasn’t with a second parent.

When she questioned the employee she claims he told her it was “only for families” and she “wasn’t a family” because she didn’t have a partner with her.

Emma Walden, 28, kids Lily, six, and London-James, two
Emma Walden, 28, kids Lily, six, and London-James, two

Furious Emma was forced to fork out an extra £15 for almost the same food – bringing her bill for the trip to more than £50.

Outraged Emma, of Lewisham, London, said: “It was a horrible thing to hear.

“I felt like I was being discriminated for being a single parent with kids. It felt like someone was saying I wasn’t accepted in society as a family.

“It was very aggravating.

“How can a policy be in place where it clearly discriminates single parents?

“In this day and age there are countless single parents both male and female.

“The fact that I was told that I am not in a family is disgraceful and a matter that I could not allow to be silent on.

“Am I less of a parent because my children’s father can not be with us?

“What if my children‘s father was dead – would I still not be classed as a family? It’s appalling.”

Emma is sole carer of her two children after splitting up with their father and took them for a day out to the cinema in Wandsworth last Thursday (04/08)

She was accompanied by a friend and her three children, aged seven, five and three.

Emma went to pay for three tickets and spotted an advert for a ‘Family Special’ – two Munchboxes with a regular popcorn and two regular soft drinks for £9.99.

But when she tried to buy it she was turned down.

She said: “I said to him ‘as well as the tickets, can I have this deal as well please?’

“He said ‘no you can’t have that – that’s only for families’.

“I thought at first he was joking and I asked him to repeat himself and he said the same thing.

“He said ‘it’s only for two parents and two children’.

“I said to him ‘so I don’t qualify because I’m a single parent with two children?’ and he said ‘unfortunately no, you don’t qualify as a family’.

“I don’t know how I kept my cool. Other family members hit the roof when I told them, but I don’t want to make a scene with the kids there.

“It was disgraceful to say that to someone. It was completely ignorant.

“To say that somehow I’m not valid as a family because I’m a single parent it appalling. I’m a proud single parent and what he said is unacceptable.”

The trip cost a total of around £53 – approximately half for tickets and half for food – but had she been allowed to use the deal, it would have cost around £37.

Once at home, Miss Wallen said she phoned the branch to complain and has now submitted a written complaint, but is yet to receive a reply.

Cineworld says the cashier was correct to refuse single mum Emma Wallen a family meal deal.

A spokeswoman said the meal deal only applies to a group of four – two adults and two children or one adult and three children – if they buy a Family Ticket for the film.

“We are aware of the customer’s complaint and will be in touch with her directly to discuss her feedback,” she said.

“Family Special Combo Deals are available to customers with a Family Ticket.

“Just like our Family Tickets, the meal deal is designed for a group of four as it includes two drinks, a sharing popcorn and two munch boxes.

“Our Family Tickets are sold on the basis that there will be four people within the group which could be a combination of two adults and two children or one adult and three children.

“We regularly review our offers to make sure they meet the needs of our customers and provide the best possible value. We welcome customer feedback and we take this on board.”

Previous Post

Vicar car-jacked by teen boys as she leaves church service

Next Post

11 Olympic fails that are just too funny not to laugh at

RealFix

RealFix

Real Fix is a completely free true-life magazine. Check out our Facebook page for more videos and clips, or download our New Real-Fix Podcast for astonishing interviews with some of the real people behind our amazing stories.

Next Post
11 Olympic fails that are just too funny not to laugh at

11 Olympic fails that are just too funny not to laugh at

You Must See

Doting dog owner praised her pet pooch after its barks saved her life when her flat caught fire

Doting dog owner praised her pet pooch after its barks saved her life when her flat caught fire

January 23, 2023
Mum forced to wrap up in a hat and gloves in her minus eight home after being left without heating for five months

Mum forced to wrap up in a hat and gloves in her minus eight home after being left without heating for five months

January 23, 2023
Toddler has become Britain’s youngest Mensa member aged just three – reading fluently and counting in seven languages

Toddler has become Britain’s youngest Mensa member aged just three – reading fluently and counting in seven languages

January 23, 2023
Chihuahua missing for seven years has been reunited with its owners after police found him while hunting a suspect

Chihuahua missing for seven years has been reunited with its owners after police found him while hunting a suspect

January 23, 2023
Dog went foraging for a stick and came back with a SEX TOY which she refused to put down

Dog went foraging for a stick and came back with a SEX TOY which she refused to put down

January 23, 2023
Dog lover goes above and beyond to save the life of her best friend by flying her poorly chihuahua 7,000 miles to the UK for surgery

Dog lover goes above and beyond to save the life of her best friend by flying her poorly chihuahua 7,000 miles to the UK for surgery

January 20, 2023
  • Home
  • Podcast
  • Videos
  • Relationships
  • Bizarre
  • Crime
  • Health
  • Inspiration
  • Love This

Real Fix is a trading style of South West News Service Limited.
Copyright © 2022 South West News Service Limited.

No Result
View All Result
  • Home
  • Podcast
  • Videos
  • Relationships
  • Bizarre
  • Crime
  • Health
  • Inspiration
  • Love This

Real Fix is a trading style of South West News Service Limited.
Copyright © 2022 South West News Service Limited.

googletag.cmd.push(function() { googletag.display('sticky'); });