A schoolgirl was left in tears after she opened a princess modelling toy on her birthday – which resembled a creepy DEATH MASK.
Kaycee Kelly was horrified when she unwrapped the Style My Supermodel hair toy on her 11th birthday last week but discovered it looking nothing like the picture on the box.
Her mum Charise Mullings bought the toy from The Entertainer store for £5 reduced from the normal £15 price tag.
She is now demanding it is withdrawn from the shelves after her daughter was left in tears after opening it on her birthday on September 4.
Charise, 30, from Broxtowe, Nottingham, said: “I thought it looked really good in the shop and I was getting a bargain.
“Kaycee loves doing make-up and braiding hair and she was really excited when she opened the present.
“She likes princesses like any young girl does, and thought this doll looked like Elsa from ‘Frozen’ when she saw the picture on the box.”
“We had spent the day in London at Madame Tussauds and the London Dungeons, and this was the last present I was giving her to top off a lovely girly day together.
“She had built herself up to start playing with it, but her birthday was ruined after she’d opened the box.
“She was so excited but then she opened it and said, ‘mum what’s this? It’s horrible.’ Then she started crying.
“I feel really bad because for her, it was her main birthday present as she loves doing hair and make-up, but the toy is just terrifying and creepy.”
“It looks like something you’d see at Halloween, like a death mask.
“I could not believe what was in the box and neither could she.
“She just kept saying ‘mum this is so scary’.
“My daughter won’t even attempt to play with it, or even look at it. I’ve hidden it away.”
Charise bought the toy from the toy shop which was in the sale at Nottingham’s Victoria Centre on September 2.
The product is described as a “blonde model” which “is yours to make over as you please”.
But the actual doll features a gaunt-looking polystyrene model head and a “ratty wig”.
Gutted Kaycee-Red said: “I really like plaiting and I want to be a hairdresser so I wanted to practice putting hair extensions in.
“But when I opened the box I saw the hair and it was very small and didn’t look like the one and the box. It made me very upset. The hair looked like some ratty wig.
“I wanted to say thank you to my mum because I didn’t want to upset her but the doll really freaked me out, I couldn’t help it but I cried.”
The toy is made by manufacturing company RMS International, which is based in Manchester.
Charise, a full-time care worker, added: “I don’t want my money back. My daughter’s birthday was ruined because they have mis-sold this product.
“They are selling something that’s completely different to what they are advertising.”
The product has a rating of one out of five stars from three online reviews, with one user saying: “Absolutely awful product. This was bought for my four-year-old as a Christmas present and she was shocked when she pulled out a polystyrene head.
“Once complete with sticker eyes and eyebrows and poor wig attached with two tiny bits of velcro the head looked like something from a horror movie.
“Needless to say she was unable to brush the wig without it falling off and it is now firmly in the bin.”