A pensioner has spoken of her anger after she was banned from entering a brand new Legoland Discovery Centre – because she wasn’t with a child.
Yvonne Radcliff, 74, decided to visit the £7million Birmingham attraction when it opened its doors for the first time on Thursday (5/7).
But the Lego-mad OAP was devastated to find out from staff members that no adults could enter unless they were accompanied by a child.
The mum-of-two said she was left humiliated after being turned away at the door and was forced to go home disappointed.
Yvonne, of Hall Green, Birmingham, fumed: “I decided to go to the new Legoland centre because it just opened yesterday and it’s a fantastic thing.
“I couldn’t find it at first – I had to ask two or three people and it took me forever.
“I think Lego is fascinating. I’ve watched documentaries on TV and saw it was opening in town.
“Once I got there, I walked in and a girl stopped me and said I wasn’t allowed in.
“She said it’s the rules – I must be accompanied by a child.
“I was shocked and appalled to tell you the truth. It’s nonsense really.
“I’m absolutely flabbergasted that this happened.”
The pensioner asked if she could walk in with the family ahead of her, but a staff member again refused.
Yvonne said: “A family was in front of me so I said ‘Can I walk in with them as they have children?’ She just said ‘No, you’re a stranger.’
“You’d have thought they’d take pity on a pensioner – and the kids aren’t off school yet.
“Its discriminating against the elderly, doesn’t everybody love Lego young and old?
“I was really devastated as I had really been looking forward to it. It ruined by day.”
Yvonne was told by staff that there was an adults only night coming up on July 11 – but only between 5pm and 7pm.
Yvonne said: “They said ‘You can go to the shop next door or there’s an adults only night on July 11’ but I’m going to see Matilda that day.
“And it was only in the evening and pensioners like to go out during the day.
“I just had to walk away and go home.
“I just want to find out from Lego why this happened – I’ve never heard of anyone being refused entry for this reason before.”
The Legoland Discovery Centre website states that “adults must be accompanied by children to enter Legoland Discovery Centre”.
The venue is, however, staging an adult-only evening on July 11 between 5pm and 7pm costing £20 to enter.
A spokesperson for Lego said: “Legoland Discovery Centres are not theme parks but small, indoor attractions specifically conceived and designed from a children’s perspective to provide safe and fun environments for families with children aged 3-10 to enjoy together.
“Many of the key features in the attraction therefore are not suitable or designed for the use of older children or grown adults of any ability – the soft play area, or some of the rides for example.
“In order to constantly maintain a welcoming environment in which to play, the Centres do not permit entry to any groups of adults, adult couples, or lone adults regardless of race, gender, or ability, who are not accompanied by a young child or children.
“Developed in discussion with our visitors, from our sites across the globe, we believe this policy to be appropriate and practical for this particular attraction and it’s visitor profile.
“That said we recognise that the appeal of the Lego brick uniquely crosses all barriers, and fans come in all ages and abilities.
“That is why we will be holding regular adult only evenings linked to every attraction in order to showcase specific attractions within the Centre, such as MINILAND; and including additional events for adults.
“As for discrimination, we do not accept that at all – this policy applies to all adults – of all abilities and gender – we do not discriminate.
“More than that we believe that the policy is both appropriate, given the age of our visitors, and practical, given the design and content of the attraction.”