A disgusted single mum has branded Morrisons’ “terrible” after nappies injured her son – giving him a severe chemical burn on his bottom.
Mum Jo-Beth Dent bought a pack of Morrisons’ Little Big Stretchi Fit nappies from her local supermarket for her year-old son Billy.
But the 25-year-old mum had no idea that her son would be traumatised by the £3.64 pack of 46 nappies, which burnt his skin and drew blood on Billy’s bottom.
After wearing the nappies for just two days youngster was unable to sit down and screamed every time he moved.
A few days later a doctor who confirmed a chemical in the nappies had caused a nasty burn, by slowly eroding Billy’s skin.
Jo-Beth, who works at Asos, said: “Morrisons is only round the corner from me and after the second night of wearing them I changed his nappy and his bum was really badly red.
“It was getting worse and worse and I waited another few days before seeing the doctor who was shocked.
“It had turned into an open wound and the doctor confirmed that it was an open wound.
“There was no skin it was just shiny and there was blood when I wiped him.
“I felt so guilty and I felt like it was my fault, he was screaming and he had started crawling and when he sat down on his bottom he started crying.
“Obviously I had to clean him but it caused him so much pain to have his nappy changed.
“The doctor gave me some steroid cream to put on the nappy because his wound was so bad I couldn’t put the cream on it.”
Since the doctor’s diagnosis, Jo-Beth has been in touch with Morrisons‘ who say there is “nothing they can do” about the burns which caused Billy hell for two weeks.
But the mum from Doncaster, Yorkshire, is furious with the supermarket’s customer service and lack of sympathy for her son’s pain.
She said: “About two weeks after I had applied the cream it began to heal.
“After I had seen the doctor I rang Morrisons and was told they would get back to me but they didn’t reply until June, over a month later.
“They told me that the stuff used in their nappies was used in a range of products but I want to know what this stuff is so I can avoid it.
“About five days after that phone call from an executive and all they said there was nothing they could do about it.
“I still shop in Morrisons for my food because it’s round the corner but I will never buy nappies there again.
“I now buy my nappies from Asda.
“All the other nappies have been fine, it was just the Morrisons ones that he had such a problem with.
“I am just disgusted at Morrisons’ customer service, it has been terrible.
“My friends who also have kids are telling me that I should never shop there and tell everyone else to be careful of their nappies.
“I was very sad because he was in such pain and I could not do anything to help.
“I had to change him more often than usual to try and keep him clean and stop the wound from being infected.
“At one point we couldn’t even take him out the house because he just screamed so much whenever he moved.
“It was awful, I felt so guilty.”
Morrisons have been contacted for a comment.