Outraged families spent up to three hours queuing for a theme park ride – despite it being closed.
Scores of adults and children spent up to about three hours waiting in line for the Vampire ride at Chessington World of Adventures because the park’s app said the line was just 40 minutes – even though it was closed.
Disappointed parents also said that queue times on the park’s app had not been updated, meaning they waited three times longer than expected to get on rides that were working.
Other visitors reported seeing people fainting in queues in the 25-degree heat at Chessington World of Adventures in Chessington, Surrey.
One mother even claimed the queue to complain at the CWOA customer services was as long as for the rollercoasters.
Darren Jumnoodoo, 44, visited the park on Saturday with his two children Zachary, 9, and Freya, 6.
He said: “We got on one ride and we spent almost six hours in the park.
“We were told the queue for Scorpion was 30 minutes, we waited 90.
“When we got to the Vampire ride the app said the queue was 40 minutes long, which I thought was acceptable but two-and-a-half hours later we were still in it.
“A girl in front of us fainted because of the heat and it took the first aider about five or 10 minutes to get to her.
“She hit her throat on the fence really hard. Luckily she wasn’t too badly hurt.
“They then closed the Vampire ride. It was an absolute shambles.”
Mr Jumnoodoo, who had driven 90 minutes from Margate, Kent, to get to Chessington, said the queuing did not stop when he went to complain.
He said: “I had to queue for another 45 minutes to get into customer services.
“We were lucky because we had some vouchers so we paid £80 for the tickets but some of the people I was talking to had paid more than £200 for four tickets.”
Maria Greaves visited the park on Monday with her two young sons.
She said: “The customer service was lacklustre all day, with no information, communication, terrible queues, broken drinks machines and no customer care.
“Staff themselves admitted they were overrun.
“There was no point in complaining on site – the queue for that was as long as the ride queues.”
A spokeswoman for the fun park said: “We regularly update our queue times across all mediums, including our mobile app.
“We had a couple of technical difficulties with rides on June 6, which may have temporarily impacted queue times and app accuracy, for which we apologise.
“We always look to protect our guests from hot weather so the majority of our queue lines are shaded from the sun and we recommend that guests stay hydrated if visiting us in hot weather conditions.
“Our restaurants will provide free tap water when asked.”