The husband of an elderly patient who was rushed to A&E with a broken elbow has blasted medics after she was kept waiting on a hospital trolley – for 13 HOURS.
Great-gran Anna Friend, 75, was taken to hospital after she slipped and injured herself in her kitchen last Wednesday (17/8).
Her concerned husband Alan, 76, dialled 999 and an ambulance arrived at their home at around 3.30pm.
The pensioner arrived at Leicester Royal Infirmary just 30 minutes later but was forced to wait 13 hours on a trolley before being transferred to a ward.
Shockingly, Anna, who lives with Alan in Wigston Magna, Leics., was also forced to go without food for 17 hours during the ordeal.
Yesterday, Alan said “I thought they were supposed to look after people in hospital.
“How can they leave a 75-year-old woman on a trolley for 13 hours before finding her a bed.
“As if that was not bad enough, my wife was not given any food until 8.45am the next day.
“She was in lots of pain and very upset about it all.
“I gave my wife my mobile phone so we could be in touch together through that.
“She didn’t want me to go with her. She doesn’t like to make a fuss.
“I did not hear from her so I rang her at about 5pm. She said she had an X-ray and had broken her elbow.
“She said they were keeping her in so I said I would call her in the morning.”
NHS guidelines state no A&E patient should be left more than 12 hours on a trolley.
Alan said he could tell his wife was upset when he rang her at 8.45am on Thursday (18/8).
He added: “I could hear in her voice that she was upset.
“I could not believe it when she told me she did not find her a bed until 5am and that she had been on trolley all that time.
“She also said that she was just having some cereals and it was the first food she had been given since she arrived at the hospital.
“My wife won’t want to make a fuss but it’s just not good enough. It is no way to treat anyone let alone a pensioner in pain.”
Rachel Williams, Deputy Head of Operations and Emergency Care at Leicester’s Hospitals, said: “We’d like to thank Mrs Friend for raising her concerns and we would like to express our sincere apologies that she felt the level of care provided at the Leicester Royal Infirmary was unsatisfactory.
“Patient feedback is extremely important to us and helps us to improve the service we provide throughout the hospital.”