Burly binmen who refused to move wheelie bins three feet because it was ‘too difficult’ have been shamed – by an eight-year-old girl.
Little Mya Hearn was filmed easily lifting the full bin out of its cupboard and dragging it to the side, after her father got fed up with their lame excuses.
Andy Hove, 49, decided to film his daughter to show the employees from Biffa how easy their job is – after workers refused to take the bins out of the store and put them back because the handles are on the wrong side.
Andy, from Caterham, Surrey, has lived in the same place for the last 11 years, and because his home is down a private drive, bin lorries drive down and are meant to help themselves to the refuse.
The dad-of-three said: “It’s laziness, pure and simple.
“They literally have to move the bins three feet.
“For 11 years everything has been fine but now, after Veolia was replaced by Biffa, they’ve said it’s too difficult for them to move my bins.
“It’s ridiculous – I just want them to put the thing back properly, but they’re refusing because the handles are on the wrong side. It’s a joke.”
The family has organised their rubbish by putting both their refuse and recycling bins inside a plastic wheelie bin cupboard on their drive.
To return the bins to the cupboard required turning them round and pushing the bin in handle-first.
But recently refuse workers have refused to do so, instead emptying the bins and then leaving them sat outside the purpose-built container.
According to an email from Tandridge District Council this was due to the handles facing the wrong way when the bin is put in the cupboard.
BT worker Andy said: “The bin men had somehow managed to get the bin out, and back to the cupboard with the handles facing to the back, just lacked the effort to put the empty bin into the cupboard and shut the doors.
“My primary cause for concern was that if left like this all day, the plastic doors would bang in the wind and cause damage.
“At that point, my daughter was asking my why these grown men couldn’t put the bins away when she could, so I said I would send them a video of the task that they deemed unsafe being done by a small child after all these years of somehow managing it with successive crews.”
He said refuse staff had previously been willing to put the bins back in the cupboard, but since June had refused to do so.
In an email to Andy, an employee from Tandridge District Council explained that the staff who had originally worked at his property were not following correct procedure – because it was unsafe to put his bins back with the handles facing backwards.
The employee also wrote that all bins need to be presented with the handles facing outwards for collection to minimise any manual handling injuries.
Andy added: “My original complaint was made to Tandridge District Council regarding them leaving my bin cupboard open after emptying the bin, so had very little relevance to the excuse that they have given regarding the handle not facing outwards.”
The staff are employees from Biffa, the firm which provides household refuse and recycling collections on behalf of Tandridge District Council.
Biffa spokesperson Blair Drummond said that council policy states that wheeled bins should be placed at the kerbside for collection with handles facing towards the road.
He added: “As such, the Biffa crew in question was merely following the operational policy laid down.
“We understand there has been contact between the council and the householder regarding this matter.”
Tandridge District Council have been approached for a comment.
Watch the video here: