This heartbreaking video captures a devastated dementia-hit care home resident breaking down in tears after being told her daughter could not come inside for a hug.
At the start of the clip Doreen Morris, 85, can be seen with a big smile on her face after spotting her daughter, Tracy Gothard, 51, at the window of her nursing home.
The great great gran then asks Tracy to “come in” and motions with her hands, to which her daughter replies, “I can’t come in, we’re not allowed yet because of that nasty bug”.
Tracy asks her mum to “blow her a kiss” but the pensioner instead breaks down in tears.
Mum-of-two Tracy described the moment as “heartbreaking” and said she has released the video in order to try and change the “unhealthy “rules around care home visits.
She added: “When my mum comes out she just wants to hug me and put her arms around me, and I want to do the same.
“Because of her dementia she doesn’t understand why we can’t, which is what you can see in the video – she wants me to go inside.
“It’s heartbreaking to see her react like that, I feel exactly the same as her as well, I want to go in and give her a cuddle.”
Tracy went on: “My mum had a life before all this, she would go out all the time, she would dance, see family and have a good time, now all that is gone.
“She’s like a prisoner in her own home.”
Tracy captured the clip outside Bierley Court Care Home in Bradford, West Yorks., on October 29.
She said she “loves” the home itself and the staff there but that there is a “problem with the system”.
Tracy added: “I want to be able to go in to my mum’s home and show her that I haven’t forgotten about her, that I still love her.”
Her idea is to have at least one family member tested for the virus, who would then be permitted entry to the home to see their loved one.
Tracy said: “I think that is the best way around this, we need to start seeing our elderly people again one way or another.
“If workers at these care homes can have a test then enter then I don’t see why I can’t too.
“I understand safety is paramount but we need to strike a balance at the same time.
“My mum is deteriorating quickly, she’s very depressed and anxious over what’s going on, although she doesn’t fully understand why.”
Tracy said she supports the Rights for Residents campaign, which is seeking to permit care home residents visits with their families.
She added that she initially shot the video in order to send to family so they could see Doreen, but that she decided to share it after seeing her mum’s response.
The window meeting between Tracy and Doreen, who has been at the home two years, was their first one since August, when Bradford was placed under tier three restrictions.
Tracy, who works in customer service for Yorkshire Water, said pre-Covid she would visit her mum, whose husband Danny died 10 years ago, every day.
Retired cleaner Doreen, diagnosed with dementia around 12 years ago, has seven grandchildren,18 great grandchildren and 6 great great grandchildren.
Tracy said: “She’s such a fun-loving person, she loves to get up and have a dance, she’s a little party animal really.
“She loves getting out and about and enjoying herself.”
After the first lockdown they were allowed garden visits but since August she has only been able to see Doreen from the car park of the care home and in video calls.
Tracy said: “We now face another lockdown so who knows when we will be able to see each other properly again.
“Something needs to change.”