A pensioner is demanding answers after a trip to Poundland left her hospitalised – when she slipped on a SAUSAGE ROLL on the shop floor.
Diane Davis, 76, is a frequent shopper at her local branch of Poundland – but she has been put off after a recent trip, on October 28, ended in disaster.
Diane ended up in the Minor Injuries Unit, at West Gate Centre in Yate, South Glos., with a broken arm and damaged ligament in her foot, after walking into the store in Yate Shopping Centre with her son.
Almost a month later, Diane is still recovering and unable to drive – and has had no communication from Poundland about the incident.
She said: “I don’t think much of their service. I just want answers and I don’t know why I am the one who that has been chasing them.
“I’m a bit put out that they haven’t been very helpful, and that they haven’t been co-operating with me.
“Why should I have to be the one doing all the phoning up?,” she questioned.
Describing the incident, which took place at around 10.30am, Diane, from Yate, said: “My son Derek and I walked into the shop and I slipped over.
“After it had happened it was obvious I had slipped on a sausage roll that somebody had left on the floor by the toiletries section.
“I was in a lot of pain and was helped by some people in the shop.
“Then the security guard from the shopping centre came over and brought me a wheelchair to take me to the Minor Injuries Unit.”
She added: “What made me cross was that the man working in the shop at the time said to me, ‘Well it wasn’t my sausage roll’.
“I don’t care who’s sausage roll it was, it shouldn’t have been there.
“He said it was only an accident, but it wasn’t just an accident. It wasn’t my fault the sausage roll was there.”
Diane said: “The security guard was really good with me so I am very grateful for his help.
“I waited for an X-ray and then I was told that I had cracked a bone in my arm and had other injuries.”
Diane has been waiting to be contacted by the store to discuss the fall – but she was forced to go back in after a lack of communication.
She said: “I went back in after going to the West Gate Centre and spoke to the shop manager about the incident, and I was told that I would be contacted again.
“But I didn’t hear from anyone, and then when I called the head office a week later they didn’t even know about the incident. Nobody had even reported it for a week.
“I was told that an insurance company would be in contact with me, but again I didn’t hear anything from them.
“I had to leave two messages with the insurance company before someone called me back,” she said.
Diane has now finally had her cast taken off after a month.
But she has been left unable to drive because of the incident, which makes caring for her husband Alan, who has dementia, even harder.
She said: “I’ve been trapped in my own house.
“I’ve been really stuck, as I’m a carer for my husband and I have to drive to take him places.
“I’ve had to rely on family or friends to come and pick me up, drive me to where I need to go, and then drop me home.
“It’s so inconvenient,” she added.
Diane now says she does not know what to expect to get by way of compensation for her fall – and is just waiting while the insurance company investigate.
She said: “I don’t know what I’m hoping to get – I just want answers. I just have to wait and see what they’re going to do.”
A spokesperson for Poundland said: “Obviously we were sad to hear what happened. Our insurance company has been in touch with Mr Davis to discuss the circumstances.”